AM
AKHONA M
1 reviews | Active since Apr 2016
16 Jan 2024, 10:58
WORST CLAIMS ADMINISTRATOR - DO NOT USE THEIR SERVICES
The worst company to claim from. They are so quick to take your money but have horrid service and sit with claims for weeks. They make you hold endlessly on the phone and never get back to you on your claims. My car has been sitting at the dealership for a week due to their inability to do their job.
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Replies (2)
MotoVantage's replyOfficial
16 Jan 2024, 11:07 Hello AKHONA, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's reply16 Jan 2024, 11:07
Official
Hello AKHONA, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's replyOfficial
18 Jan 2024, 10:42 Dear Miss A Makhaye Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***5 , we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's reply18 Jan 2024, 10:42
Official
Dear Miss A Makhaye Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***5 , we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division