NM
Nkalipho M
1 reviews | Active since Mar 2023
28 Aug 2025, 08:57
Very RUDE Agent, worst customer experience
My claim was submitted 2 weeks, received an email to send through my documents of which I did. Had to call about 5 times to ask if my documents were received and all is in order. 2 weeks later no feedback, tried to call to find out how far are they with the query only to be assisted by a very RUDE lady who couldn't even let me speak and when I tried to speak to her she HANGED UP THE CALL ON MY EAR... told me that she could not stand the tone of my voice. was talking and was never rude to her. I will never advise anyone to use the company, they have not paid and no one bothers to keep you updated and that has costed me an extra R6300 and they dont even care.
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Replies (2)0
Replies (2)
MotoVantage's replyOfficial
28 Aug 2025, 09:17 Hello Nkalipho M, We acknowledge your complaint and apologise for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply28 Aug 2025, 09:17
Official
Hello Nkalipho M, We acknowledge your complaint and apologise for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's replyOfficial
01 Sept 2025, 10:06 Dear Nkalipho M, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***9 , we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's reply01 Sept 2025, 10:06
Official
Dear Nkalipho M, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***9 , we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division