Utterly bad service!

What utterly bad service! I traded in a vehicle back in Sep 2020. Had MotoVantage Scrath and Dent on the vehicle. The policy was supposed to be cancelled, never was. My account was still debited. Changed accounts and picked up in the DO. Trying to get my refund is a nightmare. First proof of settlement was required (with a date). The finance house settlement letter with proof of the trade-in was not sufficient evidence. Had to spend time and phone several places to get what was "required" Finally it was accepted. An email from MotoVantage stated that the refund was processed and the money will reflect in my account 2-3 days later. 3 days has passed and no refund. Blame game from department to department. Front office, Back office, Accounts, "Management" as stated in notes on the system. Never take any hearsay or email correspondence as the truth as MotoVantage are not true to their communication. I even requested all the recording to the matter at hand. Still no reply. I have 31 emails of all the requests and correspondence.