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Noxolo N
1 reviews | Active since Apr 2019
07 Feb 2024, 13:54
USELESS, ****MERS, UNPROFESSIONAL
DO NOT USE THESE PEOPLE. THEY REFUSED MY CLAIM AFTER I WAS RETRENCHED. THEN WHEN I ASKED THEM TO REFUND THE PREMIUMS, I WAS TOLD THERE IS NO CONTRACT SO I CANT BE REFUNDED. I SAID OKAY AND ASKED THAT THEY CANCEL THE POLICY. THEY TOLD ME THEY HAVE CANCELLED BUT ARE CONTINUING TO DEDUCT MY ACCOUNT. THIS IS ********. PLEASE SAVE YOURSELF THE HEADACHE. THEY WILL DECLINE YOUR CLAIM AND CONTINUE TO ***** MONEY FROM YOUR ACCOUNT.
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Replies (3)0
Replies (3)
MotoVantage's replyOfficial
07 Feb 2024, 14:08Hello Noxolo N, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply07 Feb 2024, 14:08
Official
Hello Noxolo N, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's replyOfficial
07 Feb 2024, 16:23Dear Noxolo N, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***2, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply07 Feb 2024, 16:23
Official
Dear Noxolo N, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***2, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
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Noxolo N's updateReviewer Update
13 Feb 2024, 09:55By the way, this reply from Motovantage is a lie. They are only saying that for Hellopeter. Nothing has been resolved. Wesbank has never received an order from Motovantage TO INFORM THEM I CANCELLED the policy. They are forcing me to keep paying them even though i cancelled over a month ago. They are making me pay for a non-existent policy or risk losing my car. DO NOT USE MOTOR VANTAGE PLEASE. SAVE YOURSELF THE HEADACHE
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Noxolo N's update13 Feb 2024, 09:55
Reviewer Update
By the way, this reply from Motovantage is a lie. They are only saying that for Hellopeter. Nothing has been resolved. Wesbank has never received an order from Motovantage TO INFORM THEM I CANCELLED the policy. They are forcing me to keep paying them even though i cancelled over a month ago. They are making me pay for a non-existent policy or risk losing my car. DO NOT USE MOTOR VANTAGE PLEASE. SAVE YOURSELF THE HEADACHE