cP
cliff P
1 reviews | Active since Apr 2013
25 Mar 2025, 15:52
Useless **** and worthless cover
What a bunch of ****mers, after sending numerous photos and waiting weeks for an answer I hear my claim is rejected as it exceeds my limit. This is a blatant **** as most of the chips can be filled in with a very small brush. Now they say the chips are on multiple panels, yes two panels as the bonnet has a mark on the very edge. One dab of paint and I will be happy. At no stage did I want a re-spray of a panel. And when asking for a manager they are always in meetings. My wife has just bought a new car with this cover which is now being cancelled with immediate effect.
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Replies (2)
MotoVantage's replyOfficial
25 Mar 2025, 15:57Hello Cliff P
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's reply25 Mar 2025, 15:57
Official
Hello Cliff P
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's replyOfficial
27 Mar 2025, 09:25Dear Cliff P, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's reply27 Mar 2025, 09:25
Official
Dear Cliff P, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division