IN
Imbelani N
1 reviews | Active since Nov 2023
14 Nov 2023, 13:12
Unreliable
This company does not pay claims on moto warranty. I have a policy with them, when i tried to claim they said the policy status is pending cancellation. But they can not provide a date of when the cancellation request was sent through. And again the policy was paid in full for 2 years.
Helpful (0)
Replies (4)0
Replies (4)
MotoVantage's replyOfficial
14 Nov 2023, 13:44 Hello Imbelani, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division
MotoVantage's reply14 Nov 2023, 13:44
Official
Hello Imbelani, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division
MotoVantage's replyOfficial
14 Nov 2023, 15:00Dear Imbelani Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division
MotoVantage's reply14 Nov 2023, 15:00
Official
Dear Imbelani Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division
IN
Imbelani N's updateReviewer Update
15 Nov 2023, 13:43I Am still very much disappointed with how the issue was handled and how the company is handling this.
there is still no progress on the claim as they have confused my inception date which now says 02 January 2024 whilst the policy was stared in 02 December 2022. be cause of this the claim is delayed again by another day, so since Monday there is no progress. since morning they have been failing to resolve the inception data issue which i believe is an updated and should not take long.
I would not advice any one to join you.
there is still no progress on the claim as they have confused my inception date which now says 02 January 2024 whilst the policy was stared in 02 December 2022. be cause of this the claim is delayed again by another day, so since Monday there is no progress. since morning they have been failing to resolve the inception data issue which i believe is an updated and should not take long.
I would not advice any one to join you.
IN
Imbelani N's update15 Nov 2023, 13:43
Reviewer Update
I Am still very much disappointed with how the issue was handled and how the company is handling this.
there is still no progress on the claim as they have confused my inception date which now says 02 January 2024 whilst the policy was stared in 02 December 2022. be cause of this the claim is delayed again by another day, so since Monday there is no progress. since morning they have been failing to resolve the inception data issue which i believe is an updated and should not take long.
I would not advice any one to join you.
there is still no progress on the claim as they have confused my inception date which now says 02 January 2024 whilst the policy was stared in 02 December 2022. be cause of this the claim is delayed again by another day, so since Monday there is no progress. since morning they have been failing to resolve the inception data issue which i believe is an updated and should not take long.
I would not advice any one to join you.
MotoVantage's replyOfficial
15 Nov 2023, 13:56Dear Imbelani Thank you again for bringing this to our attention and allowing us an opportunity to further investigate your complaint. With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division
MotoVantage's reply15 Nov 2023, 13:56
Official
Dear Imbelani Thank you again for bringing this to our attention and allowing us an opportunity to further investigate your complaint. With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.
Kind Regards, Risk Management Complaints Division
Kind Regards, Risk Management Complaints Division