Unprofessional MotoVantge think we are desperate

More than ten (10) days ago I duly submitted my minor scratch and dent claim at MotoVantage, a service provider for MiWay, to whom I am long standing client, followed due process and usually these guys promise a 3-5 day turnaround response time. However what has infuriated me is the flagrant lack of professionalism where a certain Claims Administrator by the name Kieran-Tyler Page has sent me from pillar to post. Firstly I was told that the guys from the Mobile Unit would attend to my minor scratch so all I needed to do was send pictures, sit back and wait at home. I did that. Then no update was given. I had to pick up the phone and make a follow-up after the initial response time had lapsed. I was told “sorry the assessor has recommended that I take my car to one of their approved service providers” or to quote Kieran in his own email “any other repair shop” so I could get a quote. But wouldn’t you send me an email and tell me that, I had to personally follow up for that first feedback. So I picked the service provider, one nearest to me from Kieran’s list that he had shared with me: Renew My Car Sunninghill, No 97 Edison Crescent in Sunninghill. I went there and to my surprise those guys said they were long closed and a new operation was now running at No 97 Edison Crescent. So here you have a case of a non-existing supplier appearing on the preferred service providers database and MotoVantage sends its clients there wasting our precious time and fuel, which by the way does not come cheap these days. No apology received either for that mishap - Kieran does not see any reason to offer an apology for this. Then I drove to “any other shop” per his (Kieran’s instructions written in black and white) to obtain a quote which I did and sent it to him. He acknowledged receipt and said that he had forwarded it for approval. Two days later I phoned to follow up and I was told “the quote that I had sent was from a supplier who is not on the MotoVantage list” so they had to first do supplier onboarding but it would have been easier if I had gone to one of the suppliers in the list he had provided - Sparkling Auto Care in Douglasdale so I immediately obliged and sent him that quotation too. His response was that he had sent the latest one for approval and it should be quick because definitely Sparkling Auto Care are on the list of approved service providers. However 3 days later I am still waiting for that approval and the latest response this morning when I phoned the MotoVantage customer support centre a lady called Derbra or Dora Powell said that Kieran had advised her to tell me that they are are now doing an “in-house quote matching” - what nonsense! This is after I personally did the following up myself and nobody from MotoVantage responded to my email for an update. This is more than 10 days of bureaucratic bungling, unprofessional responses, misleading client and no apology. These guys at MotoVantage think that we, their clients must be that desperate and have got all the time in the world for such unpleasant experiences - No we don’t! As a fully paid up client who has had uninterrupted cover for minor scratch and dents for more than a decade on the same car since I purchased it brand new, this conduct by MotoVantage is despicable to say the least. This kind of unprofessional treatment of clients needs to be exposed for what it is. In this modern day and age the least we as customers expect is courtesy of a response in good time with professionalism, not the way MotoVantage thinks everyone must be that desperate, no we are not. It is because you have made certain promises as a service provider and we as customers who are loyal and have paid all their dues consistently for the longest of time just do not expect this level of lack of professionalism and lack of care. This is more than 10 days of such unpleasantness - I was introduced to these MotoVantage people as a client of MiWay - now this!!! Very unprofessional!