Unhappy with the service

Item: MotoVantage
Rating: 1
Author: Zamantuli X

I sent an email just after the vehicle was kinda fixed, however no one has got back to me.

Excess: - What is the R500 excess for that was deducted from the amount authorized and R500 excess I had to pay again?

Scratches and Dents: - I had sent a picture of the damage, however the damage wasn’t fixed as it was supposed to be. I understand the grille doesn’t fall under scratches and dents, however the bumper is not done properly and left black marks on the car and where they were fixing it’s dirty. (pictures and video attached) - The appointment was for the 28th of September 2022 between 11 and 12, however they called me very late to reschedule for the 29th of September 2022 between 8-9am no one arrived until I sent an email at 12:21 to ask for someone else to come and assist.

I am really not impressed with the job done on the vehicle and the service I received.

Helpful (0)

Replies (1)

MotoVantage's replyOfficial

04 Oct 2022, 15:43

Dear Zamantuli, your communication is important to us.

It is with great concern we received your post outlining the problem you had with our service, as a service-driven organisation, Streamline Repairs Holdings (Pty) Ltd goes to great lengths to provide service excellence to all our valued customers.

After a review of your case, we noted that the claim in contention reported on the 20/09/2022 was authorised for R 3,966.00 VAT inclusive, excluding the R500 excess fee.

It is pertinent to mention that the excess that was paid to the technician on site who assisted with the repair, we do not deduct the excess from the claim amount authorised.

Thus, in total your claim amounts to R 4,466.00 VAT inclusive.

Streamline has confirmed that the required repair and restoration of the workmanship will be addressed on Monday the 7th of October.

We would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services. As a result of this issue, and in order to prevent this from happening in the future, this incident will not pass un-scrutinised and will be addressed internally.

Warm regards,
The MotoVantage team

MotoVantage's reply04 Oct 2022, 15:43

Official

Dear Zamantuli, your communication is important to us.

After a review of your case, we noted that the claim in contention reported on the 20/09/2022 was authorised for R 3,966.00 VAT inclusive, excluding the R500 excess fee.

It is pertinent to mention that the excess that was paid to the technician on site who assisted with the repair, we do not deduct the excess from the claim amount authorised.

Thus, in total your claim amounts to R 4,466.00 VAT inclusive.

Streamline has confirmed that the required repair and restoration of the workmanship will be addressed on Monday the 7th of October.