THEY DON'T PAY UP FOR CLAIMS!

Item: MotoVantage
Rating: 1
Author: Tumi T

This is the most useless insurance company i have had to deal with. My first claim i had to travel a drive of 209KM to get to a Tyre & More store to administer a claim for my tyres, from 9am to 6pm! As much as they paid up I'm livid!

My second claim arose i couldn't travel i need a Tyre ASAP i informed them and i went on to buy a new tyre took a few pictures, got a report and invoice from the tyre shop and submitted them to Innocent Mabale who has been so useless in administering my refund. I've been trying to claim for my refund for 3 weeks now, he told me that he has forwarded the matter to the managers when i request for feedback I'm told no feedback has been received from management? I really wish FNB informs their clients way before of the companies that administer the claims! Motorvantage or Motorite are the WORST! I pay monthly only to be given a run around when they have to pay up. I WON'T LET THIS MATTER GO!

Helpful (0)

Replies (2)

MotoVantage's replyOfficial

28 Nov 2023, 08:14

Hello Lebohang Tladi We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division

MotoVantage's reply28 Nov 2023, 08:14

Official

MotoVantage's replyOfficial

01 Dec 2023, 11:17

Dear Lebohang Tladi Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***8 , we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division

MotoVantage's reply01 Dec 2023, 11:17

Official