Terrible service, would rather have root canal unanaesthetised than deal with this lot.

What a pain in the rear to deal with this company. I sadly got this through the dealer when buying the car. I had to make a claim as my dog got locked in the garage and scratched my bonnet and a bit on the fender. So I logged the ticket with them as this should surely be something they can repair. This was the 31st of December, granted a holiday period. I sent them pictures, they requested more pictures, sent them more pictures, they requested more pictures which were sent. They not once actually bothered to try get anyone to actually look at the car, but kept asking for pictures, to only turn around and reject the claim cause it was R13k? Firstly where do they go that it would cost R13k to fix a bonnet and fender from scratches, this could be polished out more than likely, secondly the quotes I got myself in the meantime waiting for them came in under 6k. Plus how can they say it's 13k when no one has come out to see the vehicle? This isn't covid times anymore, we don't have to be isolated anymore. There is no feedback, there is no updates it's just constant on the phone trying to find out what is happening. What a pain in the rear.