Terrible customer service

Terrible customer service. I had requested to cancel 1 or my 3 vehicals. I had made this request at the beginning of the month. At first they could not find the vehical on my policy I then gave them time to rectify this. I received cancelation on the incorrect policy. I have rep**** to numerous emails explaining clearing as to which vehicle needs to be canceled after many calls and emails to date they are unable to understand this request. Future more I had made a claim on a vehical but that was loaded on the wrong vehical and policy. How is this even possible, when makeing the claim I clearly stated to reg number and vehical make and model, aslo a picture of the license disk was requested why ask for such info when they do not check it. I have to pay for an extra month for cancelation because people in the department can not do there job and verify the correct vehical. My vehicle can not be repaired as the repair was loaded on the incorrect vehicle. I have wasted my time going to the repairer.