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Henno E

1 reviews | Active since Jun 2015

21 Oct 2025, 15:42

STAY AWAY - POOR SERVICE

I have requested several times to cancel policy, spoke to supervisor ---- policy still not cancelled.

Very eager to sell you the product, but getting hold of motovantage cancellations department is almost impossible, spoke to a consultant and was kept holding for more than 20 minutes.

Spoke to a supervisor who advised that he will escalate the cancellation - this has not been done.

Policy was not explained properly to me when sold.

I was not informed that I will be charged interest on the policy and that they will debit my Wesbank account.

0
Replies (2)
MotoVantage
MotoVantage's reply22 Oct 2025, 08:01
Official
Hello Henno E,
 
We acknowledge your complaint and apologise for the inconvenience caused. 
 
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. 
 
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. 
 
Thank you for your cooperation and patience herein. 
Kind Regards, 
 
Risk Management Complaints Division 
MotoVantage
MotoVantage's reply29 Oct 2025, 12:42
Official
 
Dear Henno E,
 
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. 
 
With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments.
 
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. 
 
Kindly refer to your email regarding the merits of the matter and our findings thereof.
 
Please feel free to contact us should you require additional information. 

Thank you for your cooperation and patience herein.
Kind Regards,
 
Risk Management Complaints Division