JM
Jabulile M
1 reviews | Active since Feb 2024
13 Feb 2024, 09:39
Stay away from MotoVantage/MotoRite
MotoVantage/Motorite has terrible customer service! I signed up for a Wesbank maintenance plan through them however after getting advice decided to cancel. I called three times to cancel however it has been a nightmare to get this cancellation process effected. Up to now I am still waiting for a cancellation confirmation which they have not sent. if you want peace I would advise you stay away from these people. All they are interested in is selling a product then after that they could not care.
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Replies (2)
MotoVantage's replyOfficial
13 Feb 2024, 09:53 Hello Jabulile M
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply13 Feb 2024, 09:53
Official
Hello Jabulile M
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
14 Feb 2024, 14:52Dear Jabulile M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***0, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply14 Feb 2024, 14:52
Official
Dear Jabulile M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***0, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division