zK
zumayna K
1 reviews | Active since Oct 2009
09 Jul 2024, 13:23
Slow service
Josias what terrible service we emailing the service provider repairing the car and I from yesterday trying to get threw with excuses that they need the service history invoice for 2020 and 2021 when we sent the full service of the car, and during that time the car was not even owned by myself we also only took the car on Motovantage when I took ownership so why are they prolonging looking for unnecessary time, this car need to be sorted as my daughter needs is left without one and is struggling they have no priority for there clients, looking to buy another car for my soon and you can be rest assured there services won't be used.
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Replies (2)
MotoVantage's replyOfficial
09 Jul 2024, 13:27Hello zumayna
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply09 Jul 2024, 13:27
Official
Hello zumayna
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
09 Jul 2024, 16:18Dear zumayna
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***9, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply09 Jul 2024, 16:18
Official
Dear zumayna
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***9, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division