DG
Dharmesh G
1 reviews | Active since Sept 2020
08 Jan 2025, 08:27
Shocking service from The Engine Room (Motovantage)
Was called by Yvonne Seselinyana as my policy was nearing expiry. I was sent a quotaion which i accepted and thne was called and we discussed the policy and all my details in order to proceed with cover. Initial conversation started around 20th Nov. I have emailed and called numerous times with no response from telesales consultant. no other consultants can assist either. Get transferred atleast 7 times and still no on can assist. shocking service. Certainly not woth recommending this company.
Helpful (0)
Replies (2)0
Replies (2)
MotoVantage's replyOfficial
08 Jan 2025, 08:31Hello Dharmesh G
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply08 Jan 2025, 08:31
Official
Hello Dharmesh G
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
08 Jan 2025, 12:09Dear Dharmesh G
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply08 Jan 2025, 12:09
Official
Dear Dharmesh G
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division