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Nonjabulo N
1 reviews | Active since Oct 2025
02 Oct 2025, 12:22
Settlement of the car
Hi now they want the confidential letter that was sent to home affairs stating the cause of death i don't know what to do coz I was not allowed to open that letter I did not even see it,I told them to go to home affairs because they were the one who gave me the natural death certificate, what i need to know is are they going to settle the car or not ,policy number ***9
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Replies (2)
MotoVantage's replyOfficial
02 Oct 2025, 12:29 Hello Nonjabulo,
We acknowledge your complaint and apologise for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply02 Oct 2025, 12:29
Official
Hello Nonjabulo,
We acknowledge your complaint and apologise for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
22 Oct 2025, 08:00Dear Nonjabulo,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***3 , we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply22 Oct 2025, 08:00
Official
Dear Nonjabulo,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***3 , we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division