NT
Nelson T
1 reviews | Active since Sept 2025
15 Sept 2025, 13:05
Service Plan Renewal Disappointment.
Utterly disappointed with the response i received from MotoVantage, regarding the extension of my current service plan cover. I was covered for 45000km/3yrs on my Toyota Etios, from March 2023 to March 2026. It happens now that my cover has lapsed on 185000km, currently I am on 186 150km. Realizing this today i called MotoVantage trying to extend my plan. My vehicle has a 10000km cycle of which my last service was in May 2025. I was told i would have to wait for six debit orders to be covered again. Which is a bit steep for me, i don't mind having to be on waiting period but for 6 Debits!!!! Currently on 186 150, on 10000 cycle and how 10000km can go fast on anyone seems too harsh a wait. Having had no problems as a customer with their service over the years, and was willing to extend, its utterly disappointing.
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Replies (3)
MotoVantage's replyOfficial
15 Sept 2025, 13:15 Hello Nelson T,
We acknowledge your complaint and apologise for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologise for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply15 Sept 2025, 13:15
Official
Hello Nelson T,
We acknowledge your complaint and apologise for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologise for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
NT
Nelson T's updateReviewer Update
18 Sept 2025, 13:00As per the reply i got from MotoVantage, cutting off my cover...
Good Day Jabulani,
If you can follow my request, it’s not saying I'm requesting for a waiting period waiver. My plea is that 6months on a policy with which can be carried over or continue as per my request.
The least that can be done seeing you are thorough in cutting off services, my one was that, this was done without prior notice, if we really getting into technicalities.
I said my wish is to continue, to keep up the value of services and my cars value while we at that.
I'm in the middle of my service cycle, and you cant predict that my Km’s would get to 6 premiums.
Unless you are saying to me we are done you can move on, while your cover is the one that's left me in this mess in the first place.
I've had the same experience with other service providers, and the matters were resolved amicably.
So the least that can be done is 4 debits which I'm willing to wait for, that can be a penalty for the lapse.
For 6 months on a cover that's left me here in the first place is totally unfair.
Regards. Nelson Tau
Good Day Jabulani,
If you can follow my request, it’s not saying I'm requesting for a waiting period waiver. My plea is that 6months on a policy with which can be carried over or continue as per my request.
The least that can be done seeing you are thorough in cutting off services, my one was that, this was done without prior notice, if we really getting into technicalities.
I said my wish is to continue, to keep up the value of services and my cars value while we at that.
I'm in the middle of my service cycle, and you cant predict that my Km’s would get to 6 premiums.
Unless you are saying to me we are done you can move on, while your cover is the one that's left me in this mess in the first place.
I've had the same experience with other service providers, and the matters were resolved amicably.
So the least that can be done is 4 debits which I'm willing to wait for, that can be a penalty for the lapse.
For 6 months on a cover that's left me here in the first place is totally unfair.
Regards. Nelson Tau
NT
Nelson T's update18 Sept 2025, 13:00
Reviewer Update
As per the reply i got from MotoVantage, cutting off my cover...
Good Day Jabulani,
If you can follow my request, it’s not saying I'm requesting for a waiting period waiver. My plea is that 6months on a policy with which can be carried over or continue as per my request.
The least that can be done seeing you are thorough in cutting off services, my one was that, this was done without prior notice, if we really getting into technicalities.
I said my wish is to continue, to keep up the value of services and my cars value while we at that.
I'm in the middle of my service cycle, and you cant predict that my Km’s would get to 6 premiums.
Unless you are saying to me we are done you can move on, while your cover is the one that's left me in this mess in the first place.
I've had the same experience with other service providers, and the matters were resolved amicably.
So the least that can be done is 4 debits which I'm willing to wait for, that can be a penalty for the lapse.
For 6 months on a cover that's left me here in the first place is totally unfair.
Regards. Nelson Tau
Good Day Jabulani,
If you can follow my request, it’s not saying I'm requesting for a waiting period waiver. My plea is that 6months on a policy with which can be carried over or continue as per my request.
The least that can be done seeing you are thorough in cutting off services, my one was that, this was done without prior notice, if we really getting into technicalities.
I said my wish is to continue, to keep up the value of services and my cars value while we at that.
I'm in the middle of my service cycle, and you cant predict that my Km’s would get to 6 premiums.
Unless you are saying to me we are done you can move on, while your cover is the one that's left me in this mess in the first place.
I've had the same experience with other service providers, and the matters were resolved amicably.
So the least that can be done is 4 debits which I'm willing to wait for, that can be a penalty for the lapse.
For 6 months on a cover that's left me here in the first place is totally unfair.
Regards. Nelson Tau
MotoVantage's replyOfficial
18 Sept 2025, 13:03Dear Nelson T, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***9, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's reply18 Sept 2025, 13:03
Official
Dear Nelson T, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***9, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division