Service Plan

Opened a Service Plan, was told when i open the plan i could cancel anytime, to my shock, when i try to cancel my service plan, im told i need to pay a pro-rate since it was included into my car instalment, hence wesbank has paid the service plan in a lump sum, therefore now when i try to cancel i must pay the pro-rata rate meaning the different between what was paid by wesbank.

I was never told all of this when i was called and accepted the quote, to my surprise, now i am due to pay wesbank an additional R4000. i don't understand why a mere service plan, which i was told i could cancel anytime, will lead to me paying extra when i cancel.

Now i need to request the call lodge a complain, i am struggling to also find the complain department for this company.

I feel scrammed