AM
Ajith M
1 reviews | Active since Sept 2020
11 Aug 2023, 21:32
Scratch and dent claim
I have submitted a scratch and dent claim on numerous occasions.it is sad to say that their response and service is totally disgusting.and pathetic.for one they don't call u back to update you unless you call them .and if they call you it only rings about 3 second.i have dealt with other insurance company but as for motorvantage their service is beyond pathetic.please I would not recommend anyone to take this
Helpful (0)
Replies (2)0
Replies (2)
MotoVantage's replyOfficial
17 Aug 2023, 08:50Dear Sir,
SMART UMA acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply17 Aug 2023, 08:50
Official
Dear Sir,
SMART UMA acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
17 Aug 2023, 15:26Dear Sir,
With reference to your complaint logged with SMART UMA, complaint reference number ***0, we have reviewed your complaint and duly noted your comments.
With reference to your complaint logged with SMART UMA, complaint reference number ***0, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply17 Aug 2023, 15:26
Official
Dear Sir,
With reference to your complaint logged with SMART UMA, complaint reference number ***0, we have reviewed your complaint and duly noted your comments.
With reference to your complaint logged with SMART UMA, complaint reference number ***0, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division