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carl.padayachee carl.padayachee

1 reviews | Active since Oct 2016

20 Jun 2025, 15:07

Re: MotoVantage - sigh

Aside from the Usual comedy of errors I have experienced in the past, the claims department do not reply to emails and a noreply email address sends you a notice of rejection. Heres something special for the Scratch and Dent policy holders. I have a little dent on my fender, and seeing as my cars new and can only go to an approved pannle beater, I did the responsible thing and physically went for a quote which worked out to R4500 - thats with policies limit.

Apparently based on pictures I sent through, they out sourced to a company called Automagic (whos not approved by my cars brand and dealership) based on pictures quoted much higher and so then my claim was rejected.

I was literally told by the agent to take my car to the approved panel beater and send through a quote, but some how another shop gets a picture, quotes really high without seeing the car, and my claims rejected.

Every single claim is such a tiring event.

Look at the complains on this website... surely we all cant be wrong?

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Replies (2)
MotoVantage
MotoVantage's reply20 Jun 2025, 15:13
Official
Hello Carl P  We acknowledge your complaint and apologize for the inconvenience caused.  Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team.  One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.  Thank you for your cooperation and patience herein. Kind Regards,  Risk Management Complaints Division 
MotoVantage
MotoVantage's reply24 Jun 2025, 10:45
Official
Dear  Carl P, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.  With reference to your complaint logged with us, complaint reference number ***3, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.  Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. 
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division