SH
Steven H
1 reviews | Active since Jun 2021
17 Nov 2025, 15:25
POOR CUSTOMER SERVICE
Please do NOT take out a policy from these people. I have been told so many different stories and given the run around to claim for a repair. I have 120000km service cover plan which I paid a lot of money for, and now that my car is out of service plan I can not get a claim authorized through them. You are just asked to call back and no one takes the query serious. Two months now and still I can not get my money refunded for a service and repair I had to pay because no one can help.
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Replies (2)
MotoVantage's replyOfficial
17 Nov 2025, 15:37Hello Steven,
We acknowledge your complaint and apologise for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply17 Nov 2025, 15:37
Official
Hello Steven,
We acknowledge your complaint and apologise for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
28 Nov 2025, 13:48Hello Steven,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply28 Nov 2025, 13:48
Official
Hello Steven,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division