NS
Ndiyabonga S
1 reviews | Active since Jun 2020
21 Jul 2025, 11:01
Poor Customer Service
Motorite has extremely poor Customer Service! They took extremely long to process my tyre claim and promised me that they will make payment which they did not. They do not value Customers and it's a shame that they represent FNB!
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Replies (2)0
Replies (2)
MotoVantage's replyOfficial
21 Jul 2025, 11:17Hello Ndiyabonga S,
We acknowledge your complaint and apologise for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply21 Jul 2025, 11:17
Official
Hello Ndiyabonga S,
We acknowledge your complaint and apologise for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
25 Jul 2025, 08:52Dear Ndiyabonga S,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***5, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply25 Jul 2025, 08:52
Official
Dear Ndiyabonga S,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***5, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division