KL
Khumbulani L
1 reviews | Active since May 2021
08 Apr 2024, 08:52
Pathetic, unprofessional service *****ing money
The worst service, I paid all premiums lodges a claim and they keep quiet for almost a month and they start talking to someone I don't know as purporting to be the garage repairing my car I had to pay for my own repairs because they keep taking premiums but not taking any action on my claim. They don't listen very rude and unprofessional people.
Helpful (0)
Replies (2)0
Replies (2)
MotoVantage's replyOfficial
08 Apr 2024, 08:55Hello Khumbulani L,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply08 Apr 2024, 08:55
Official
Hello Khumbulani L,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
08 Apr 2024, 11:24Dear Khumbulani L,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply08 Apr 2024, 11:24
Official
Dear Khumbulani L,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division