Once again another disappointed customer

I am extremely frustrated with the poor customer experience with Motovantage I sold both my vehicles and requested cancellation on the existing cover. I was meant to get my refund due to early cancellation as per my policy but I only received refund for 1 vehicle I called in so Many times and everytime I call in the consultant give you different versions of why I did not get my refund. I purchased to new vehicles and to my suprise they contacted me very quickly and signed me up for new VW care plans yet my refund is still due for early cancellation of cover on my previous vehicles which I already settled the bank in full. I will be referring VW Financial services to come to hellopeter to view the overwhelming poor ratings for MotoVantage maybe they will give someone else to do a better Job since customers like myself are absolutely disappointed with the customer experience. I think we deserve better since we pay every month and get treated as if we are being done a favor for taking services like this. I would like all my call recordings to be listened into and someone to come back to me with solid feedback on my cancellation and refund.