NZ
Nomalungelo Z
1 reviews | Active since Jul 2013
17 Jul 2025, 17:14
Nonsense service
My car is going to sleep at VW today because these guys gave VW the back and forth when they claimed for my service. I hate having to fight when I have been a loyal customer that does not skip premiums!
Thanks to Malakia because I have had to take over from VW and get the claim approved myself because what the hell???
So this guy checked the claim and realised its valid and all the documents they had requested were submitted and he approved it. Companies like this give us sleepless nights man! I have so much respect for Wesbank, but this nonsense, I will not tolerate!
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Replies (2)0
Replies (2)
MotoVantage's replyOfficial
18 Jul 2025, 08:18Hello Nomalungelo Z,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply18 Jul 2025, 08:18
Official
Hello Nomalungelo Z,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
21 Jul 2025, 15:19Dear Nomalungelo Z,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***4 , we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply21 Jul 2025, 15:19
Official
Dear Nomalungelo Z,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***4 , we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division