PC
Pieter C
1 reviews | Active since Oct 2012
25 Jan 2024, 15:15
Nightmare to cancel shortfall insurance
I have been battling to get through to cancel a shortfall insurance policy. I have been holding on for an agent to assist me. I have even requested someone to phone me back on the website and spoke to someone in the call centre. I have complained about the bad service and it is just ignored. There is actually no excuses anymore. This is day 4 of waiting... I will never in my life agree to take out a policy again from them. I am now paying for something I can't use or will use.
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Replies (2)
MotoVantage's replyOfficial
25 Jan 2024, 15:27 Hello Pieter, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's reply25 Jan 2024, 15:27
Official
Hello Pieter, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's replyOfficial
26 Jan 2024, 16:17 Dear Mr. P Cronje Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***9 , we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's reply26 Jan 2024, 16:17
Official
Dear Mr. P Cronje Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***9 , we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division