KK
KARIEN K

1 reviews | Active since Apr 2012

05 Jun 2025, 10:24

MotoVantage/Motorite - Great Service, Great People

I recently took out a service plan as well as an extended warranty through Motovantage for their Motorite product lines. Shortly after purchase of my second-hand vehicle, I had to take the car in for its 90 000 km service.

I was scrambling around as the service plan was not yet activated on their system due to the short timeframe between purchasing the vehicle and taking it in for a service. I contacted Nico Van Vuuren, who in turn contacted his consultant Coenraad van der Merwe to assist me with arranging the vehicle's service. I was blown away by the helpfulness of these two gentleman; they arranged absolutely everything at the relevant service centre. All I need to do is take my vehicle in. I am so impressed by their level of commitment and friendly demeanour. Going forward I will be an avid MotoVantage/Motorite supporter, as these are clearly a trustworthy company with amazing people.

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Replies (1)
MotoVantage
MotoVantage's reply05 Jun 2025, 12:18
Official
Hello KARIEN

It is always gratifying to learn one’s employees are taking the time to make sure any queries or problems a customer may has been handled timely, responsive and cheerfully.

Thank you for taking the time to express your appreciation and positive feedback. Your thoughts are important to us, but we're especially pleased when the feedback is positive. 
We will also forward it on to the agent and their manager who made a difference to your day.

Please feel free to contact us should you require additional information. 

Thank you for your cooperation and patience herein.
Kind Regards,
 
Risk Management Complaints Division