NK
Nolan K
1 reviews | Active since Jul 2013
05 Feb 2026, 20:55
MotoVantage policy - BEWARE OF WRONG DATES
I was called by Wesbank to sign me up for a service plan for my bakkie in September 2025. I have been paying installments and had to take my bakkie in for service today, Thursday, 5 Feb 2026. So Reeds did not get any authorization because Motovantage says that the policy is not active due to the activation date only being in April... meanwhile the mileage activates the policy. How do you sign clients up to a policy that will fail them. This caused me to lose a day because it delayed my service for my bakkie.. Eventually they managed to fix it... but only after a bunch of phone calls. This shouldn't be the case. These plans are supposed to make ones life easier...not more complicated.
Helpful (0)
Replies (2)0
Replies (2)
MotoVantage's replyOfficial
10 Feb 2026, 16:19Hello Nolan,
We acknowledge your complaint and apologise for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply10 Feb 2026, 16:19
Official
Hello Nolan,
We acknowledge your complaint and apologise for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
11 Feb 2026, 15:28Hello Nolan,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply11 Feb 2026, 15:28
Official
Hello Nolan,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division