MK
Motlalepule K
1 reviews | Active since May 2017
17 Oct 2024, 14:31
Motovantage is not fair.
I had a service plan with Motovantage and they have been helping with my service. I called them because my plan was expiring and they said they will extend my plan. I take my vehicle in for service and they tell me my plan is expired however they are debiting my account since my last plan. How can my policy be expired yet they are debiting my account. I need my refund, my vehicle hasn't been serviced I need to pay cash. Bad service.
Helpful (0)
Replies (2)0
Replies (2)
MotoVantage's replyOfficial
17 Oct 2024, 16:01Hello Motlalepule K,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply17 Oct 2024, 16:01
Official
Hello Motlalepule K,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
22 Oct 2024, 08:20Dear Motlalepule K,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***0 , we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply22 Oct 2024, 08:20
Official
Dear Motlalepule K,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***0 , we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division