NB
Nicolette B

1 reviews | Active since May 2024

07 Feb 2025, 17:51

MOTOVANTAGE IS *******

Had a service plan with Motovantage,and when I phoned in to book my service, service is due in the next ****m. I was told that my milage has expired and have NO service plan left. But yet I must stil pay for the services plan,even if I am unable to use it. And now we learned that MOTIOVANTAGE made a R21000.00 loan at WES BANK on our name, WE NEVER GAVE PERMISSION OR SIGNED FOR A LOAN AT WES BANK FIR THE SERVICE PLAN. Stil haven't received the recording of the first phone call (point of sale call) that we have requested. IF we want to carry on with the service plan we must pay up to 6 months before the service plan from Motovantage can be used. What BULL**** is this. And we are still paying for the service plan loan via MOTOVANTAGE that we never took or signed for at WES BANK

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Replies (1)
MotoVantage
MotoVantage's reply10 Feb 2025, 08:08
Official
Hello Nicolette B  We acknowledge your complaint and apologize for the inconvenience caused.  Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team.  One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.  Thank you for your cooperation and patience herein. Kind Regards,  Risk Management Complaints Division