HE
Halie E
1 reviews | Active since May 2022
07 Jan 2023, 23:27
MotoVantage insurance by Wesbank
I'm so disgusted and disappointed by Wesbank/FNB for selling me **** insurance via MotoVantage, it's a ****. They rejected my claim for a scratch and yet the policy is for scratch and debts. They then tell me I owe them and they can't explain why as I did not miss any premiums. As a warning Do not fall under the same ****.
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MotoVantage's replyOfficial
09 Jan 2023, 09:49Dear Halie,
SMART acknowledges receipt of your complaint, your communication is very important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve it as soon as possible.
Policy Number: NRZ11099H (***7)
TIA Reference / Case Number: ***3
Where we are unable to resolve your complaint, we shall keep you adequately informed of the progress of your complaint, and the cause of any delays as well as provide you with revised timelines.
MotoVantage's reply09 Jan 2023, 09:49
Official
Dear Halie,
SMART acknowledges receipt of your complaint, your communication is very important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve it as soon as possible.
Policy Number: NRZ11099H (***7)
TIA Reference / Case Number: ***3
Where we are unable to resolve your complaint, we shall keep you adequately informed of the progress of your complaint, and the cause of any delays as well as provide you with revised timelines.