MH
Mr H
1 reviews | Active since Jun 2012
22 Feb 2024, 12:11
Motovantage eish! Very bad
Sold a policy by the dealer , received policy documents which indicates type of cover , Now it comes to claims stage ,now I need to call for updates, not receiving any response from claims person , last communication they will contact the dealer who sold the policy to me for the policy documents which I already supp**** to Roche, I don't know why there is such a difficulty for motovantage to just send a simple email explaining a delay or updating a client regarding the next step, I need to constantly call them and ask for an update .
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Replies (3)
MotoVantage's replyOfficial
22 Feb 2024, 12:17Hello Mr Hendricks, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply22 Feb 2024, 12:17
Official
Hello Mr Hendricks, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's replyOfficial
23 Feb 2024, 16:25 Dear Mr Hendricks, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***2, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply23 Feb 2024, 16:25
Official
Dear Mr Hendricks, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***2, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MH
Mr H's updateReviewer Update
27 Feb 2024, 13:56Thank you for the update via email and addressing the matter i believe that this Claim could have been send for assessment earlier, but there is nothing one can do now but to wait for the assessors to approve the claim.
MH
Mr H's update27 Feb 2024, 13:56
Reviewer Update
Thank you for the update via email and addressing the matter i believe that this Claim could have been send for assessment earlier, but there is nothing one can do now but to wait for the assessors to approve the claim.