Motovantage does not adhere to their own policies

Dear Motovantage and Wesbank Coverplus clients. I would like to share my absolute ********** and downright terrible experience with Motovantage/Motorite. I was covered through Motovantage for Coverplus shortfall cover with my financed vehicle at Wesbank at the time of total loss of my vehicle. If you have Coverplus, I would like to bring to your attention Section 1 - "What we cover" ,under "Benefit", point "a". In this policy section, it states that Motovantage will cover any additional excess that you may have up to R20 000. My insurance paid out the lump sum and my additional excess(which then obviously creates a shortfall to close the account and amount owed to Wesbank) came to R19 500. Unfortunately for myself, the end of the month arrived before everything got processed and claimed and Wesbank collected my debit order to settle the amount owed and to close the account. Motovantage now plainly REFUSES to cover the additional excess that caused this shortfall and debit order amount that was taken. They purely claim that they have calculated there is no shortfall on their side and they "unfortunately cannot assist me" and I need to contact Wesbank as it's an issue with them. I get ZERO communication or feedback from them as they are dragging this out and have no interest to assist me. Long story short, they simply DO NOT stand by their policies. Please make sure to change your shortfall cover to your private insurance company. If they cannot even cover an excess amount they will undoubtedly also deny the smallest reason as to not pay your big shortfall to the bank. Absolutely disgusting service and downright ***** for putting in a clause into a signed policy which is not adhered to. In the meantime, I have gotten a lot of people to cancel their Coverplus policy and will continue to spread the word. There have been numerous similar feedback from people regarding these matters. Just a heads up.