Motovantage and Wesbank client . The worse experience ever

Motovantage and Wesbank client . I would like to share my absolute ********** and downright terrible experience with Motovantage/Motorite. I have been waiting for weeks now for them to pay my mothers death claim. No replies to phone calls, no email reply and when I finally get hold of the cliams department Im told that its with management. Having to pay for my mums car while im unemployed every month is too much for me, and my mum took the insurance so that we dont loss the car should anything happen to her. They dont have pity or shame with their poor service, and i feel that even if one thinks of get a car go for other banks not wasbank cause they are partners with this *******company and when coming to claims their quick to say deal with Motovantage. I wish I could have told my mum to use another bank.