Motovance Tyre and Rim ****

I have a policy with this company for 2 years for tyre and rim insurance. I had a potholes damage to 2 tyres and had to replace the tyres. I paid for it as I needed to be on the road. I submitted my claim on the webpage and got my reference numbers. I had to add the tyre repair shop invoice, damage report and also lice se disc of car and pictures of the tyres. I received confirmation via email. Today I followed up and a gentleman at their claims department gave me a run around. His name is Ezekiel. He asked where is the old tyres. I told him at the repair shop. He immediately stated its a problem as he needs pictures. I told him it is already sent to them. He did not even attempt to listen. He is trying to get out of this claim after I paid for this in advance 2 years ago. Then I got put on hold as no other supervisor wete present. Its now 30 minutes and no progress.