HH
Hennie H
1 reviews | Active since Jan 2022
29 Nov 2022, 14:29
Motor warranty
I am struggling for two weeks just to get a claim approved. Their customer care line is not helpful. All you get via e-mail is auto reply messages.
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Replies (1)
MotoVantage's replyOfficial
29 Nov 2022, 16:28Dear Hennie,
Motorite acknowledges receipt of your complaint, and your feedback is important to us.
Motorite acknowledges receipt of your complaint, and your feedback is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number | TS*** (***5)
TIA Reference / Case Number | ***6
TIA Reference / Case Number | ***6
Where we are unable to resolve your complaint, we will keep you adequately informed of the progress of your complaint, and the cause of any delays as well as provide you with revised timelines.
Thank you for your patience herein.
Kind regards,
The MotoVantage team.
MotoVantage's reply29 Nov 2022, 16:28
Official
Dear Hennie,
Motorite acknowledges receipt of your complaint, and your feedback is important to us.
Motorite acknowledges receipt of your complaint, and your feedback is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Policy Number | TS*** (***5)
TIA Reference / Case Number | ***6
TIA Reference / Case Number | ***6
Where we are unable to resolve your complaint, we will keep you adequately informed of the progress of your complaint, and the cause of any delays as well as provide you with revised timelines.
Thank you for your patience herein.
Kind regards,
The MotoVantage team.