CK
Cherety K
1 reviews | Active since Jul 2023
19 Jul 2023, 15:28
Moto Vantage ****!
The WORST company ever!!!! They haven't finalised my claim after I have submitted all documents that were required!!! I am still waiting till today!!! The woman handling my claim (Roche) is so DISHONEST and DISAPPOINTING. She never answers my calls and doesn't respond to my emails. I have no idea what to do about this mattter!!! What a ****!!!! I WOULDN'T recommend this shortfall company to anyone!!!
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Replies (2)0
Replies (2)
MotoVantage's replyOfficial
17 Aug 2023, 08:39Dear Madam,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply17 Aug 2023, 08:39
Official
Dear Madam,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
17 Aug 2023, 16:31Dear Madam,
With reference to your complaint logged with Motorite, complaint reference number ***0, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply17 Aug 2023, 16:31
Official
Dear Madam,
With reference to your complaint logged with Motorite, complaint reference number ***0, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division