R
Rushdi
1 reviews | Active since May 2022
30 Oct 2025, 11:24
****ming
I have rim and tyre insurance with them through FNB. Firstly I was never told the cover or sent what is covered or not.
Now when I need to claim for bad damage to My rim They refuse to cover my rim for extremely bad damage to it because it wasnt crack or bent. Day light *******!!
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Replies (2)0
Replies (2)
MotoVantage's replyOfficial
30 Oct 2025, 11:39Hello Rushdi, We acknowledge your complaint and apologise for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply30 Oct 2025, 11:39
Official
Hello Rushdi, We acknowledge your complaint and apologise for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's replyOfficial
04 Nov 2025, 11:28Dear Rushdi, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's reply04 Nov 2025, 11:28
Official
Dear Rushdi, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division