MN
Malebo N
1 reviews | Active since Aug 2025
22 Aug 2025, 14:01
****MERS
I submitted my first claim in June, but was informed that it does not appear on their system. I then submitted a second claim, they sourced a quote and said it exceeded their R3000 limit. One of their employees mentioned they offer a mobile service for scratch repairs that could assist within the R3000 limit, and advised me to pay the outstanding premiums. I comp****, but was later told that my premium payment was rejected. I would like to request copies of the call recordings related to this matter. Made me pay missing premiums knowing my claim was rejected on their system
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Replies (2)
MotoVantage's replyOfficial
22 Aug 2025, 14:34 Hello Malebo N, We acknowledge your complaint and apologise for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply22 Aug 2025, 14:34
Official
Hello Malebo N, We acknowledge your complaint and apologise for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's replyOfficial
26 Aug 2025, 08:29Dear Malebo N, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***1, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's reply26 Aug 2025, 08:29
Official
Dear Malebo N, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***1, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division