NI
Nasreen I
1 reviews | Active since Nov 2025
13 Nov 2025, 10:34
Horrible service received with no assistance received
Horrible service received. Cannot get through to the cancellation department. i have called 6 times, stayed on hold for over 30 mins each time with no answer received. requested 3 callback telephonically and using the website - have not heard from anyone since. Extremely frustrating and poor service.
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Replies (2)
MotoVantage's replyOfficial
13 Nov 2025, 10:44Hello Nasreen,
We acknowledge your complaint and apologise for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply13 Nov 2025, 10:44
Official
Hello Nasreen,
We acknowledge your complaint and apologise for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
20 Nov 2025, 11:35Dear Nasreen,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply20 Nov 2025, 11:35
Official
Dear Nasreen,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division