Highly disappointed false promises

Ver bad service, I got an extended motor warranty/service with them, and initially when the warranty was sold to me, the sales person promised me the moon, assuring me that the option I had taken will cover everything that the original warranty/ service plan covered.

First issue I had, I took my car in, and they didn’t cover everything, informing me that they don’t cover diagnostics and parts that don’t affect the cars mobility/ running. Although I was disappointed in this, I paid for the diagnostics myself since then. Now my car has a performance issue that is caused by a micro filter, yet again I get excuses, this time they rejected my claim saying that it is not due for replacement. Even after the dealer informed them that although it is not due, the part is clogged and needs immediate changing. When I asked their agent what will happen if this part that they refuse to change before time cause more issues or damage, he told me I will be held liable.

Bottom line from the R8000 quote I received from the dealer, motorite was ‘generous enough’ to only pay R650.

One thing Motovantage has taught me is never take extended warranty/service plans with external companies as they will promise you the same service u get with original plans. But when the time comes they will disappoint you.