DH
Dvid H
1 reviews | Active since Sept 2016
06 Jun 2024, 16:20
Gave my claim attention after 3 weeks, Approved and Rejected it same time. Snakes who just want your premium but fail to pay for claims
My policy got cancelled because I claimed for a Rim damage twice in a space of 6 Month after paying for the policy for years. They telling me that they cannot approve a repair of R1050 yet I paid more than that in premiums, they took 3 weeks to give my claim attention and failed to honour their contract after initially approving the deal. Be careful when taking this product from Motovantage/Motorite. Snakes this ones, they want your premium but when you claim they are telling you stories! Being rejected for a claim because you claimed twice in a space of a year where my policy entitle me to such a claim? You are warned be careful. Rather save your premium for rainy days than waste it with them! This Allison guy, very unprofessional and heartless!
Helpful (0)
Replies (9)0
Replies (9)
MotoVantage's replyOfficial
06 Jun 2024, 16:31Hello Dvid H
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply06 Jun 2024, 16:31
Official
Hello Dvid H
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
DH
Dvid H's updateReviewer Update
06 Jun 2024, 16:45Le ma menemene lena, exploiters who suck premiums out of customers then fail to pay their claims ga le fapane le ditsikidi lena, Always trying to find an excuse not to pay you think we don't read our policies? You hired arrogant claim processors thinking they will scare customers when they claim?
DH
Dvid H's update06 Jun 2024, 16:45
Reviewer Update
Le ma menemene lena, exploiters who suck premiums out of customers then fail to pay their claims ga le fapane le ditsikidi lena, Always trying to find an excuse not to pay you think we don't read our policies? You hired arrogant claim processors thinking they will scare customers when they claim?
MotoVantage's replyOfficial
07 Jun 2024, 07:13Dear Dvid H
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply07 Jun 2024, 07:13
Official
Dear Dvid H
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
DH
Dvid H's updateReviewer Update
07 Jun 2024, 08:11🤣Gosh, proof was sent and you ignored it. Thereafter you threaten me with closing my policy which you did by the way. I wonder if this is how you roll closing customers policies when they challenge the status. If you are compliant and are not a **** why did you continue taking premiums for my policy if ever you saw a missing document? Why did you choose to continue taking premiums if the policy was in bridge? So who is fooling who here? - I read plenty of comments on how you treated customers on this regard. I gave you contacts of the repairer what stopped you from contacting them and getting that confirmation yourself? So who is fooling who? You called the repairer yourself and got that confirmation of the quatationa and invoice so who is fooling who? Just because your team never put it on the system now it becomes my problem?
DH
Dvid H's update07 Jun 2024, 08:11
Reviewer Update
🤣Gosh, proof was sent and you ignored it. Thereafter you threaten me with closing my policy which you did by the way. I wonder if this is how you roll closing customers policies when they challenge the status. If you are compliant and are not a **** why did you continue taking premiums for my policy if ever you saw a missing document? Why did you choose to continue taking premiums if the policy was in bridge? So who is fooling who here? - I read plenty of comments on how you treated customers on this regard. I gave you contacts of the repairer what stopped you from contacting them and getting that confirmation yourself? So who is fooling who? You called the repairer yourself and got that confirmation of the quatationa and invoice so who is fooling who? Just because your team never put it on the system now it becomes my problem?
MotoVantage's replyOfficial
07 Jun 2024, 08:14Dear Dvid H
As per the signed cash in lieu letter on record, you were required to provide confirmation of repair on the rim before we will be able to assist with another rim repair/replacement under this policy – of which is yet to be received.
It was advised that the claim cannot be valid as they are yet to receive proof of payment and invoice for the previous cash in lieu for the repairs done.
We will therefore reserve further comment on this matter as I believe that we have adequately addressed your complaint.
As per the signed cash in lieu letter on record, you were required to provide confirmation of repair on the rim before we will be able to assist with another rim repair/replacement under this policy – of which is yet to be received.
It was advised that the claim cannot be valid as they are yet to receive proof of payment and invoice for the previous cash in lieu for the repairs done.
We will therefore reserve further comment on this matter as I believe that we have adequately addressed your complaint.
Please utilise the forms of recourse as stipulated in the formal letter of response communicated with you.
Thank you for your cooperation and patience herein.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply07 Jun 2024, 08:14
Official
Dear Dvid H
As per the signed cash in lieu letter on record, you were required to provide confirmation of repair on the rim before we will be able to assist with another rim repair/replacement under this policy – of which is yet to be received.
It was advised that the claim cannot be valid as they are yet to receive proof of payment and invoice for the previous cash in lieu for the repairs done.
We will therefore reserve further comment on this matter as I believe that we have adequately addressed your complaint.
As per the signed cash in lieu letter on record, you were required to provide confirmation of repair on the rim before we will be able to assist with another rim repair/replacement under this policy – of which is yet to be received.
It was advised that the claim cannot be valid as they are yet to receive proof of payment and invoice for the previous cash in lieu for the repairs done.
We will therefore reserve further comment on this matter as I believe that we have adequately addressed your complaint.
Please utilise the forms of recourse as stipulated in the formal letter of response communicated with you.
Thank you for your cooperation and patience herein.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
DH
Dvid H's updateReviewer Update
07 Jun 2024, 08:29Which was provided, the clause even said on the same item. Did I claim for the same rim? So why did you proceed taking my premiums if I was in bridge - you were waiting to recover the amount paid first? I was not born yesterday, you exploited me and took advantage of me.
DH
Dvid H's update07 Jun 2024, 08:29
Reviewer Update
Which was provided, the clause even said on the same item. Did I claim for the same rim? So why did you proceed taking my premiums if I was in bridge - you were waiting to recover the amount paid first? I was not born yesterday, you exploited me and took advantage of me.
DH
Dvid H's updateReviewer Update
07 Jun 2024, 08:32God does not like it when his children are being exploited and taken advantage of! This are my last words to you. Enjoy exploiting and taking advantage of innocent South Africans out there Allison. You let me pay for this policies for years then take advantage of me just like that. God bless you Bra!!!!
DH
Dvid H's update07 Jun 2024, 08:32
Reviewer Update
God does not like it when his children are being exploited and taken advantage of! This are my last words to you. Enjoy exploiting and taking advantage of innocent South Africans out there Allison. You let me pay for this policies for years then take advantage of me just like that. God bless you Bra!!!!
MotoVantage's replyOfficial
07 Jun 2024, 08:43Dear Dvid H
Please utilise the forms of recourse as stipulated in the formal letter of response communicated with you.
Thank you for your cooperation and patience herein.
Please utilise the forms of recourse as stipulated in the formal letter of response communicated with you.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply07 Jun 2024, 08:43
Official
Dear Dvid H
Please utilise the forms of recourse as stipulated in the formal letter of response communicated with you.
Thank you for your cooperation and patience herein.
Please utilise the forms of recourse as stipulated in the formal letter of response communicated with you.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
DH
Dvid H's updateReviewer Update
07 Jun 2024, 08:57I've given everything to the mighty lord Bra, he shall take over from you. You can keep your recourse forms. You can keep your R1050 which was meant to fix the Rim, you can keep my tons of premiums I paid up to date on the policy! Some battles are better left to the creator - one thing for sure, you have a soul and what your doing to others I'm sure you don't wish such to happen to you or your closed ones! Pity organisation's don't look into the hearts of people when employing them. So keep your all, those premiums I will regard them as donations.
DH
Dvid H's update07 Jun 2024, 08:57
Reviewer Update
I've given everything to the mighty lord Bra, he shall take over from you. You can keep your recourse forms. You can keep your R1050 which was meant to fix the Rim, you can keep my tons of premiums I paid up to date on the policy! Some battles are better left to the creator - one thing for sure, you have a soul and what your doing to others I'm sure you don't wish such to happen to you or your closed ones! Pity organisation's don't look into the hearts of people when employing them. So keep your all, those premiums I will regard them as donations.