LB
Lerato B
1 reviews | Active since May 2017
13 Sept 2022, 15:35
False advertising and Lies
I blame Wesbank for allowing this company to **** its customers with lies and promises and on what they cover under their warranty plan. First of all, they will prolong the claim process and secondly, they do not cover anything that they claim to cover. It’s not worth it.
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Replies (2)0
Replies (2)
MotoVantage's replyOfficial
14 Sept 2022, 10:19Dear Lerato,
We acknowledge receipt of your complaint, your communication is important to us. After a review of your case, we noted that the claim in contention was logged with Motorite on 02/09/2022 however, the repairer did not form part of our list of vendors and thus had to be loaded on our panel to ensure that quality repairers work on our policyholders' vehicles hence the need for this application process and for the applicant to meet the minimum standards set. On even date, the take-on forms were issued to be completed and returned with the respective supporting documents. Upon receipt thereof on 08/09/2022, we noted that there was additional documentation outstanding and advised of same. At this point in time, we are still pending the repairer's VAT registration certificate and the relevant trade qualifications - Mechanics Qualification Certificate. Please note that from the very beginning of the claim, the repairer was adequately advised of what was required. We, however, are constantly in contact with your preferred repairer to supply the required documents. We can assure you that as soon as the information is received, we shall keep you abreast.
We acknowledge receipt of your complaint, your communication is important to us. After a review of your case, we noted that the claim in contention was logged with Motorite on 02/09/2022 however, the repairer did not form part of our list of vendors and thus had to be loaded on our panel to ensure that quality repairers work on our policyholders' vehicles hence the need for this application process and for the applicant to meet the minimum standards set. On even date, the take-on forms were issued to be completed and returned with the respective supporting documents. Upon receipt thereof on 08/09/2022, we noted that there was additional documentation outstanding and advised of same. At this point in time, we are still pending the repairer's VAT registration certificate and the relevant trade qualifications - Mechanics Qualification Certificate. Please note that from the very beginning of the claim, the repairer was adequately advised of what was required. We, however, are constantly in contact with your preferred repairer to supply the required documents. We can assure you that as soon as the information is received, we shall keep you abreast.
MotoVantage's reply14 Sept 2022, 10:19
Official
Dear Lerato,
We acknowledge receipt of your complaint, your communication is important to us. After a review of your case, we noted that the claim in contention was logged with Motorite on 02/09/2022 however, the repairer did not form part of our list of vendors and thus had to be loaded on our panel to ensure that quality repairers work on our policyholders' vehicles hence the need for this application process and for the applicant to meet the minimum standards set. On even date, the take-on forms were issued to be completed and returned with the respective supporting documents. Upon receipt thereof on 08/09/2022, we noted that there was additional documentation outstanding and advised of same. At this point in time, we are still pending the repairer's VAT registration certificate and the relevant trade qualifications - Mechanics Qualification Certificate. Please note that from the very beginning of the claim, the repairer was adequately advised of what was required. We, however, are constantly in contact with your preferred repairer to supply the required documents. We can assure you that as soon as the information is received, we shall keep you abreast.
We acknowledge receipt of your complaint, your communication is important to us. After a review of your case, we noted that the claim in contention was logged with Motorite on 02/09/2022 however, the repairer did not form part of our list of vendors and thus had to be loaded on our panel to ensure that quality repairers work on our policyholders' vehicles hence the need for this application process and for the applicant to meet the minimum standards set. On even date, the take-on forms were issued to be completed and returned with the respective supporting documents. Upon receipt thereof on 08/09/2022, we noted that there was additional documentation outstanding and advised of same. At this point in time, we are still pending the repairer's VAT registration certificate and the relevant trade qualifications - Mechanics Qualification Certificate. Please note that from the very beginning of the claim, the repairer was adequately advised of what was required. We, however, are constantly in contact with your preferred repairer to supply the required documents. We can assure you that as soon as the information is received, we shall keep you abreast.
MotoVantage's replyOfficial
15 Sept 2022, 12:59Hi Lerato,
With reference to your complaint, we have duly received feedback from the respective repairer with regards to the outstanding documentation in order to be onboarded. However, they are unable to provide the outstanding, and thus, claims management who have app**** reasonability and fairness to the matter, agreed to assist with a cash in lieu towards the claim in contention to avoid any further delays herewith. A claims agent has been allocated to assist further with the authorisation to be app****. Once this has been processed you will receive an SMS notification confirming the same inclusive of the amount to be assisted with. We sincerely apologise for any frustrations and inconvenience caused in this regard.
With reference to your complaint, we have duly received feedback from the respective repairer with regards to the outstanding documentation in order to be onboarded. However, they are unable to provide the outstanding, and thus, claims management who have app**** reasonability and fairness to the matter, agreed to assist with a cash in lieu towards the claim in contention to avoid any further delays herewith. A claims agent has been allocated to assist further with the authorisation to be app****. Once this has been processed you will receive an SMS notification confirming the same inclusive of the amount to be assisted with. We sincerely apologise for any frustrations and inconvenience caused in this regard.
MotoVantage's reply15 Sept 2022, 12:59
Official
Hi Lerato,
With reference to your complaint, we have duly received feedback from the respective repairer with regards to the outstanding documentation in order to be onboarded. However, they are unable to provide the outstanding, and thus, claims management who have app**** reasonability and fairness to the matter, agreed to assist with a cash in lieu towards the claim in contention to avoid any further delays herewith. A claims agent has been allocated to assist further with the authorisation to be app****. Once this has been processed you will receive an SMS notification confirming the same inclusive of the amount to be assisted with. We sincerely apologise for any frustrations and inconvenience caused in this regard.
With reference to your complaint, we have duly received feedback from the respective repairer with regards to the outstanding documentation in order to be onboarded. However, they are unable to provide the outstanding, and thus, claims management who have app**** reasonability and fairness to the matter, agreed to assist with a cash in lieu towards the claim in contention to avoid any further delays herewith. A claims agent has been allocated to assist further with the authorisation to be app****. Once this has been processed you will receive an SMS notification confirming the same inclusive of the amount to be assisted with. We sincerely apologise for any frustrations and inconvenience caused in this regard.