MH
Mr H
1 reviews | Active since Jun 2012
15 Mar 2024, 12:09
Extremely poor service received
Tuesday the 5th March 2024 ,claim was processed and the agent informed me they will pay the finance company directly , it takes 3 to 5 days so I called again on 11 March 2024 to confirm if payment was done and if they can send me proof of payment, I was informed the claim is at the payments department, Up untill today no payment was made to the finance house. I am shocked how this company is treating there clients.
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MotoVantage's replyOfficial
15 Mar 2024, 12:30 Hello Mr Hendricks,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply15 Mar 2024, 12:30
Official
Hello Mr Hendricks,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division