sS
stoffbergliesl S
1 reviews | Active since Jul 2016
22 Nov 2023, 16:52
DO NOT SUPPORY OR WASTE YOUR MONEY
They 100% DO NOT WANT TO PAY FOR CLAIMS. After I had my engine repaired they asked for pictures of the engine - which the repairer did not keep. I'm following steps to take them to the Onbudsman. Do not waste your money on them
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Replies (2)
MotoVantage's replyOfficial
23 Nov 2023, 08:04 Hello Liesl S
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply23 Nov 2023, 08:04
Official
Hello Liesl S
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's replyOfficial
24 Nov 2023, 12:26Dear Mrs L Stoffberg,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***4 , we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
MotoVantage's reply24 Nov 2023, 12:26
Official
Dear Mrs L Stoffberg,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***4 , we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division