Disgusting Service Received at MotoVantage

I am writing to share my recent experience with MotoVantage regarding a scratch and dent claim.

On Tuesday, the 25th, I submitted a claim and received a reference number (***5) via email, stating that a consultant would contact me. However, by Wednesday afternoon, I had not received any updates. Upon calling, I was shocked to learn that my claim had not been submitted and there was no trace of it in the system. When I inquired how a reference number was generated if my claim wasn't successfully submitted, the agent couldn't provide a clear answer.

I was asked to provide my details again to submit another claim, which I did willingly. I was then instructed to send pictures of the dents and my license disc with a new reference number (T***), which I promptly did.

Despite this, by the 28th, I had still not received any updates. I sent a WhatsApp message to follow up, only to be told to call *** for further assistance. It is extremely frustrating to be the one constantly reaching out after all the hassle I have gone through. When I asked on their WhatsApp platform if this was the level of service they provided, I was left on read with no response.

This experience reflects poorly on the professionalism and quality of MotoVantage’s service. I am deeply disappointed and concerned about how my claim has been handled.