VM
Vuyo M
1 reviews | Active since Jan 2025
02 Jan 2025, 11:02
DISGUSTING
There should be an option of NO stars !
Worst company ever !!! Their call centre USELESS!
Their consultants USELESS!!!
Cancelled my unwanted policy yet two debit orders have gone off since. I call they say it’s cancelled yet I’m paying.
They only seem to listen to the Ombudsman
Helpful (0)
Replies (3)0
Replies (3)
MotoVantage's replyOfficial
02 Jan 2025, 11:07Hello Vuyo M We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's reply02 Jan 2025, 11:07
Official
Hello Vuyo M We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
VM
Vuyo M's updateReviewer Update
06 Jan 2025, 18:21You comprehensive response on the 2nd Day of January 2025 stated cancellation with be automatic and completed in 72 hours. It is the 6th Day of January 2025 and I still await cancellation.
VM
Vuyo M's update06 Jan 2025, 18:21
Reviewer Update
You comprehensive response on the 2nd Day of January 2025 stated cancellation with be automatic and completed in 72 hours. It is the 6th Day of January 2025 and I still await cancellation.
MotoVantage's replyOfficial
07 Jan 2025, 06:13Dear Vuyo M
Thank you for taking the time to respond - your feedback is important to us.
Our records indicate that the Confirmation of Cancellation letter is queued to be auto-triggered by the system and will be released today in respect thereof.
The 72 hours referenced did not include the weekend.
Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for taking the time to respond - your feedback is important to us.
Our records indicate that the Confirmation of Cancellation letter is queued to be auto-triggered by the system and will be released today in respect thereof.
The 72 hours referenced did not include the weekend.
Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's reply07 Jan 2025, 06:13
Official
Dear Vuyo M
Thank you for taking the time to respond - your feedback is important to us.
Our records indicate that the Confirmation of Cancellation letter is queued to be auto-triggered by the system and will be released today in respect thereof.
The 72 hours referenced did not include the weekend.
Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Thank you for taking the time to respond - your feedback is important to us.
Our records indicate that the Confirmation of Cancellation letter is queued to be auto-triggered by the system and will be released today in respect thereof.
The 72 hours referenced did not include the weekend.
Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division