TM
Thabile M
1 reviews | Active since Dec 2022
09 Dec 2022, 14:32
Deplorable Service
Wesbank Tyre and RIM
I have logged a claim with Motovantage through Tiger Wheel and Tyre after I hit a pot hole, I have run flats so I managed to get home with a burst tyre. Instead of urgent assistance from Motovantage I have still not received any feedback after 2 weeks without tyres. I even had to replace one of the tyres out of my pocket while I have signed up for this policy. What is the point of having this, if the claim process a long winded process. I am totally disgusted with the service, I would not recommend anyone to buy this policy.
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MotoVantage's replyOfficial
09 Dec 2022, 15:14Dear Thabile, Motorite acknowledges receipt of your complaint, and your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint as soon as possible.
Policy Number | ISG03223H (***2)
TIA Reference / Case Number | ***3 Where we are unable to resolve your complaint, we will keep you adequately informed of the progress of your complaint, and the cause of any delays as well as provide you with revised timelines.
Policy Number | ISG03223H (***2)
TIA Reference / Case Number | ***3 Where we are unable to resolve your complaint, we will keep you adequately informed of the progress of your complaint, and the cause of any delays as well as provide you with revised timelines.
MotoVantage's reply09 Dec 2022, 15:14
Official
Dear Thabile, Motorite acknowledges receipt of your complaint, and your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint as soon as possible.
Policy Number | ISG03223H (***2)
TIA Reference / Case Number | ***3 Where we are unable to resolve your complaint, we will keep you adequately informed of the progress of your complaint, and the cause of any delays as well as provide you with revised timelines.
Policy Number | ISG03223H (***2)
TIA Reference / Case Number | ***3 Where we are unable to resolve your complaint, we will keep you adequately informed of the progress of your complaint, and the cause of any delays as well as provide you with revised timelines.