lS
lucinda S
1 reviews | Active since Aug 2012
27 Nov 2024, 22:48
Dent & Scratch
Submitted a claim on 8th Nov. Received a call and email on the 12th and Had to re-submit cos i was told my claim was unsuccessfully submitted online and till date dent and scratch has not been approved. I've even submitted a complaint but received no reply. I requested correspondence be sent on e-mail as i am not always able to answer a call but access my emails daily.Worst customer service ever.
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Replies (2)
MotoVantage's replyOfficial
28 Nov 2024, 08:16Hello lucinda , We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's reply28 Nov 2024, 08:16
Official
Hello lucinda , We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
MotoVantage's replyOfficial
29 Nov 2024, 09:26 Dear lucinda, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***9, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply29 Nov 2024, 09:26
Official
Dear lucinda, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***9, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division