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bulelani C
1 reviews | Active since Jun 2020
05 Mar 2024, 09:25
Claim |Rejection
Claim was approved, was told to do the job and I will be re-imbursed the monies are spent. Did that sent them claim forms,pictures, invoices etc..Now telling me re imbur*****t rejected because above thresh-hold. Submited numerious complaints emails have yet to be responded to..Pathetic service
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Replies (7)0
Replies (7)
MotoVantage's replyOfficial
05 Mar 2024, 09:30Hello bulelani C,
We acknowledge your complaint and apologize for the inconvenience caused.
Please note that our records indicate that a response was provided on the 12/02/2024.
Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused.
Please note that our records indicate that a response was provided on the 12/02/2024.
Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply05 Mar 2024, 09:30
Official
Hello bulelani C,
We acknowledge your complaint and apologize for the inconvenience caused.
Please note that our records indicate that a response was provided on the 12/02/2024.
Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused.
Please note that our records indicate that a response was provided on the 12/02/2024.
Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
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bulelani C's updateReviewer Update
05 Mar 2024, 09:44I respondend via *** email and as of today I have yet to receive a reponse no acknowledgement of my email.
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bulelani C's update05 Mar 2024, 09:44
Reviewer Update
I respondend via *** email and as of today I have yet to receive a reponse no acknowledgement of my email.
MotoVantage's replyOfficial
05 Mar 2024, 09:50 Hello bulelani C,
Your complaint was responded on the 08/02/2024, 12/02/2024, and again this morning.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Your complaint was responded on the 08/02/2024, 12/02/2024, and again this morning.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply05 Mar 2024, 09:50
Official
Hello bulelani C,
Your complaint was responded on the 08/02/2024, 12/02/2024, and again this morning.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Your complaint was responded on the 08/02/2024, 12/02/2024, and again this morning.
Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
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bulelani C's updateReviewer Update
05 Mar 2024, 09:54I have yet to receive those complaints and when I called in last week consultant requested that I email again back to you
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bulelani C's update05 Mar 2024, 09:54
Reviewer Update
I have yet to receive those complaints and when I called in last week consultant requested that I email again back to you
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bulelani C's updateReviewer Update
05 Mar 2024, 09:58I have yet to receive those emails u talking about...kindly resend them
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bulelani C's update05 Mar 2024, 09:58
Reviewer Update
I have yet to receive those emails u talking about...kindly resend them
MotoVantage's replyOfficial
05 Mar 2024, 10:02Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
MotoVantage's reply05 Mar 2024, 10:02
Official
Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
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bulelani C's updateReviewer Update
05 Mar 2024, 10:06The claim was rejected based on the fact that amount was above threshold..Was told email if wanted to dispute this, I can email to *** which I did twice...AND AS OF TODAY I HAVE YEY TO RECEIVE THAT DISPUTE DECISION
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bulelani C's update05 Mar 2024, 10:06
Reviewer Update
The claim was rejected based on the fact that amount was above threshold..Was told email if wanted to dispute this, I can email to *** which I did twice...AND AS OF TODAY I HAVE YEY TO RECEIVE THAT DISPUTE DECISION